Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@homegardengear.com. Return instructions will be provided by our support team after your return request is approved.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@homegardengear.com.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or incorrect.
Exceptions / non-returnable items
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used, damaged, or altered after delivery
- Custom or special-order items made specifically for a customer
- Clearance or final-sale items, where clearly marked at the time of purchase
If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@homegardengear.com.