Shipping policy

Shipping Coverage

We currently ship within the United States only.
All orders are fulfilled through trusted domestic logistics partners to ensure reliable and timely delivery.

Processing Time

Please note that processing time is separate from shipping time.

  • Order processing: 3–5 business days
    (Includes order verification, quality checks, packing, and handoff to our shipping partners)

During peak periods such as holidays, promotions, or high-demand seasons, processing times may be slightly longer. We always work to process orders as quickly as possible and appreciate your patience during these times.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Estimated Shipping Time

Estimated delivery times (excluding weekends and federal holidays):

  • United States: 3–8 business days
    (Tracking available for all orders)

Delivery times are estimates and may vary depending on carrier conditions, weather, or high-volume shipping periods.

Delayed Deliveries

While most orders arrive within the estimated timeframe, delays may occur in rare cases due to factors beyond our control.

If tracking shows no movement or updates for an extended period, we will investigate the issue with the carrier. In cases where a shipment is confirmed lost in transit, we will arrange a replacement shipment at no additional cost.

Delays are more likely during:

  • Holiday seasons (especially November–December)
  • Promotional periods
  • Carrier system disruptions

We appreciate your understanding should such delays occur.

Order Cancellations

Orders may be cancelled before processing begins.

Once an order has entered processing, we are unable to guarantee cancellation, as fulfillment operations may already be underway. If you need to request a cancellation, please contact us as soon as possible, and our support team will review your request.

If an order cannot be cancelled after processing has started, it will remain eligible for return in accordance with our Refund Policy once delivered.

To start a return, you can contact us at support@homegardengear.com.

Contact Information

For shipping-related inquiries, please contact us:

  • Email: support@homegardengear.com
  • Phone: 972-525-9658
  • Business Address: 1900 Jay Ell Dr, Richardson, TX 75081

Our support team is happy to assist you and will respond as quickly as possible during business hours.